THE WORLD'S GONE FUCKING MAD

Apologies for the bad language but I have NEVER been so angry in my LIFE.

I always arrive to pick up Aaron about 15 minutes early, and did so tonight.

Tonight after chatting for a while (to the nursery staff) 2 other children's parents still weren't there.

It turned out they were both experiencing the same train problem which I'd have been too if working.

My friend phoned me and asked if I could wait with her son at reception so at least the nursery ROOM staff could go home.

When I informed them they wouldn't agree to it unless she called back and told reception which she immediately did.

While I was in the cloakroom the other friend (1 of the 2) arrived as he'd taken a different route.  Unfortunately my other friend was still delayed as she'd waited at X station.

A lovely staff member put my friend's son's jacket on and took him to reception as she could see I had my hands full with Aaron.

I expected the boys to be a handful in reception (with Aaron maybe playing with the water cooler) but NO they were both impeccably behaved with my son sitting playing with one of those things where you move big wooden beads on curly wires attached to a board of wood, and my friend's son was happy to sit next to me, watching, and occasionally moving the beads too.  I kept saying "Well done boys" and "Good sharing".  This went on for quite some time and both boys were not at all boisterous.   It was a really relaxed atmosphere.  Then Aaron said "Where is Y's Mummy?" to which I said "she is on a slow train" and both boys giggled at that as I said slow very sloooowwwwwly.

What I am trying to say, is all I got from my friend's boy was smiles and him sitting next to me.  NO BOTHER WHATSOEVER from either boy........*

Anyway after quite some time sitting in reception, (all of the room staff had long since left) the 2 remaining Managers (who hadn't spoken to me once in all of this time) started putting on jackets and locking up and turning lights off so I worried and phoned my friend immediately.  Their train was ONE stop away.  I breathed a HUGE sigh of relief.  But after that they would have to drive to nursery so we were still looking at a minimum of 10 minutes till they arrive.

When the Manager started "kicking us out" to use her words, I said to her "well the good news is that they are at X station so I am comfortable with being kicked out"...

She said "it doesn't make a difference as the room closes at 6 and the nursery closes at 6:15 so we would have had to kick you out anyway".

I said "I would not have been comfortable with that as I am not his legal guardian, but can we just focus on the good news that they are nearby and not stuck at X".

She said "You agreed to collect him so we would have still kicked you out even if they were".

I said "I did not agree to collect him, I agreed to wait with him in reception".

To which she said "what you agreed with Mum is not the nursery's concern! As far as we are concerned you agreed to collect him, so you are the responsible adult".

I said "I did not agree to collect him, I agreed to wait with him in reception".

To which she said "we'll have to agree to disagree" to which I said "there is no disagreement, I did not agree to collect him".

To which she said something else inflammatory (I can't remember what) - it didn't come to a nice conclusion.

Then she had the cheek to come over and comment that my friend's boy did not have a hat, to which I said, "well he is being collected in a car so does not need one".

Anyway my OTHER friend who took the OTHER route was still there, and he had a spare had so leant it to Y.

We all left the building.

The 2 remaining Managers both got in cars, and once we'd all left the grounds: me and my friend on foot, with his girl and the 2 boys I had with me, I said to my friend, "can you believe what you heard?" and instead of being sympathetic he said you have to "choose your battles".

He showed his sympathy in other ways, by staying with us till the other boy's parents arrived.  We were at the end of walking on a long dark road when they did.  Aaron on reins and my friend's boy holding my hand.  The friend who was with me had his girl in a buggy.

I had the two boys (both without a buggy) - Aaron hasn't used it to and from nursery in WEEKS and the other boy did not need one as his Mum & Dad were stuck on the same train, and after that they hop in a car near the station to come and collect him and drive him home.

Bearing in mind this is the FIRST evening we have left nursery in the dark (Aaron doesn't attend nursery on Mondays and the clocks have just gone back), I was already worried about the journey home without having to do it with two 2 year olds.  Yes, two 2 year olds.

I am sorry but there are legal issues at stake here...... I know what I agreed to, and so does the person in the nursery who took the call from my friend.  She/he can give a statement tomorrow when I make my official complaint.

She was kicking us out EVEN if the parents were not near by.  Say I lost control and couldn't keep both boys with me and one of them ran in the road and got run over?  What then?

I am sorry but right now I am livid.

And when you are dealing with a sensitive situation why use inflammatory phrases like "kick out" and why dispute someone's version of events when there are LOTS of witnesses to what I agreed to.  I am sorry it is unacceptable, and we are talking about a public institution that deals with childcare and is public facing.  Sorry I expect more!

You have to remember a few things here:
  1. I was not the parents who were late.
  2. I am not listed as authorised to "collect" Y.
  3. Both boys were being very well behaved in reception.
  4. I was in a good mood as when I approached her I had a smile on my face about the fact that they were ONE stop away on the train.
  5. What I am trying to say is there was not any extenuating circumstances to explain her behaviour.
  6. In a public facing MANAGERIAL role there is NO excuse for how she behaved.
I WILL be speaking to her Manager tomorrow.  THANK GOD she is the boss's deputy and not the top boss.


*But what happens next is that the most senior person in the building, who should have known better decided to THROW HER toys out of HER pram and expect me to just take it on the chin....



I believe that the nursery were/are
  1. Legally responsible
  2. Insurance wise responsible
  3. Responsible as a childcare/education provider
  4. Morally responsible; and
  5. Ethically responsible.
Before I took on Head Office roles, I was a retail manager all of my working life since University and I have never and WOULD NEVER lock up a building with an outstanding concern that was MINE, to deal with as the acting manager on duty, and given the employers I have worked for, I have dealt with many many varied and serious issues, the likes of which would shock some.  To dash off because you have to cook 24 patties for "Foods from around the world day" tomorrow is unacceptable.  And because of this incident I will NOT be bringing any food in with me tomorrow and I will be complaining both in writing and verbally.

Paid like a manager ACT like a manager!!!!!!

And I am now editing, as Crystal Jigsaw on Twitter has reminded me about the money side of things.  With them both being two years old and each being there 3 days a week we each pay £588 a month.  So we are paying for a service and expect one.

And they can shove their fireworks night!